Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, is defective, or different from their description on the product detail page on Dijnify.com.
If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, or Microwave, we may facilitate scheduling a technician visit to your location. This visit is scheduled by placing an order with Dijnify through Dijnify.com Home Services. Subject to Dijnify.com Home Services Terms and Conditions, a resolution will be provided based on the technician’s evaluation report.
Non-Returnable Categories:
Ganpati Items
Decoration Lights
Diwali Products
Exception:
Products in the above categories are eligible for return only if they are damaged or not functioning properly. The following conditions apply:
Damage Reporting: Customers must report any product damage to Dijiteol Tech Origin Pvt Ltd within 24 hours(1 day) of receiving the product.
Photo Evidence: Customers must provide a photo of the damaged product when reporting the issue.
Functionality Issues: If the product does not function as described, customers must provide a video and explanation of the issue to Dijiteol Tech Origin Pvt Ltd.
Return will be processed only if:
it is determined that the product was not damaged while in your possession;
the product is not different from what was shipped to you;
the product is returned in original condition (with the brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card, and all the accessories therein).
If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device before returning it. Dijnify shall not be liable in any manner for any misuse or usage of such information.
Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
Products marked as “non-returnable” on the product detail page cannot be returned.
No additional information is required to return an eligible order unless otherwise noted in the category-specific policy.
Products may be eligible for replacement only if the same seller has the same item in stock.
If the replacement request is placed and the seller does not have the same product in stock, a refund may be issued to you.
To know about the Return window for Dijnify Business orders, please visit here. www.dijnify.com
Note: If you’ve received a returnable product in a damaged/defective condition, you can contact us within 3 days of the delivery of the product.
Which items are eligible for a Free Replacement?
Fulfilled by Dijnify items, Prime eligible items, and a few Seller Fulfilled items are eligible for free replacements. If an eligible item is out of stock from the same seller, it may not be replaced. Only a refund against the returned item may be issued.
What are the conditions for Free Replacement?
Items within the return window and in stock (same item) with the same seller are eligible for free replacement. The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:
The item received is physically damaged;
Item received has missing parts or accessories;
Item received is different from their description on the product detail page on Dijnify.com; or
The item received is defective/does not work properly.
Note:
A free replacement cannot be created for an item that was returned and replaced once earlier.
If the item has missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the item packaging or in the paperwork included with the item.
If your item is not eligible for free replacement due to any reason, you can always return it for a refund.
If your item is “Seller-Fulfilled,” A replacement can only be created if the product is available with the same seller. In case, the product is not available with the same seller, please “Contact Seller” from “Your Orders” to request a refund.
Products on Dijnify.com will have a return/replacement option:
Subject to the return/replacement policy provided on the product description, the user will be allowed to replace an already purchased product, if the said product is eligible for return/replacement.
The user will be eligible to return the specific product for reasons other than the product being wrong or damaged.
The user will be eligible for return/replacement of the product if the product received is defective, damaged, wrong, or incomplete due to the seller’s fault or if the user has received the wrong product.
What are the return guidelines?
Return Reason Category
Actual Return Reason
Wrong Product
Wrong Size Delivered
The product is dirty or with stains
Completely different product from the product shown
Defective Product
Product is dirty or with stains
Product is broken
Product is torn
Received incomplete product
Part of the product is missing
Less quantity than ordered
Before creating a return or exchange request on the platform, the buyer shall ensure that the product:
a. Must be in its original condition with all the packaging including brand/manufacturer’s box/packaging, tags, warranty cards, and other accessories intact;
b. must not be damaged in your possession;
c. must be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
d. must not be used or altered;
e. must be the same product that was delivered to you; and
f. must be returned within the return window specified against a product on the product detail page.
Further, IMEI/ name/ image/ brand/ serial number/ article number/ bar code of the returned product should match the records of Dijnify. Any additional conditions provided in the product details against each product shall be applicable as well.
Further:
a. Your address and the item that you may wish to return must be eligible for return.
b. If the return is not eligible for pickup, a return option will not be available.
c. Once the return is received, you will be provided with a refund or exchange, as requested.
d. If you intend to return an electronic device that stores any personal information, you must remove/delete all such personal information from the device before returning. Dijnify shall not be liable in any manner whatsoever for any use of such information. Such electronic devices should be formatted, and screen locks should be disabled.
e. No return, replacement, or exchange shall be accepted if a warranty card, if any, is missing while returning, replacement, or exchange of product.
The products available on the Platform are usually replaceable as per the terms of the manufacturer’s manual which may vary from product to product. However, specific details concerning each product are mentioned in the product description.
However, replacement or exchange is subject to stock availability and subject to your address being serviceable for replacement or exchange.
The replacement or exchange request must be raised within the return window period specified on the product detail page.
Change in Size/Delivery Address/Phone Number
If you’d like to change existing details in the order such as your size, delivery address, or phone number, please reach us at sales@dijnify.com or 8828909061 with the subject “Order Number + Revised information”. We will facilitate the same if it hasn’t been shipped.
For any size-related queries please feel free to contact us before you place an order.
You can email us at sales@dijnify.com for any additional queries.
